Your questions

We have locations across the borough but Covid means we’re only seeing people virtually.

We don’t do home visits, but we can provide support via the telephone or virtual sessions.

As Covid restrictions ease this may change so, as well as virtual sessions, some in person appointments may be made available. Any changes will be detailed on this site.

We keep all information confidential. You can choose if we tell your GP that you are receiving our services although we always share information about risk if we think you are at risk of harming yourself or somebody else.

If you would like more information about our privacy and data protection policies it can be found at https://www.slam.nhs.uk/about-us/privacy-and-gdpr.

No. Unless you or someone else might be at risk of significant harm, we will not contact anyone about your care without your consent.

We have a number of therapists who speak languages other than English who we can sometimes match you with. If we cannot do this we will arrange to use an interpreter.

We also have a range of materials in a number of different languages.

We can use phone, text, email, and letter to contact you and will ask you which your preferred methods are when we first speak with you.

We’ll also make a note on the system if we’re allowed to leave messages for you on your phone and/or send letters to your home address. This is to ensure confidentiality.

We are available to adults who are either registered with a GP in Lambeth, registered with GP at Hand and live in the borough, or NHS or Health and Social Care workers. If you are under 18, talk to your GP to find the right service for you.

Our appointments are either telephone or virtual sessions and are usually 9-5 although we do offer a small number of evening appointments. Some in person appointments may be made available as Covid restrictions ease.

Please let us know in advance if you have any mobility problems which could cause any difficulties in keeping your appointment. We will try to make arrangements to overcome them.

No. Lambeth Talking Therapies is a free NHS service although you have to be registered with a Lambeth GP, GP at Hand (and live in the borough) or be an NHS or Health and Social Care worker to access the service.

We cannot take referrals from friends or relatives due to confidentiality. If you want to help someone access our service they can give permission for us to speak to you.

We also find therapy works best if the individual feels ready to seek help themselves. We suggest you direct them to this website so they can see what’s available.

If you need more information about the service email us at lambethiaptadministrators@slam.nhs.uk or call on 020 3228 6747