Three ways to get help

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If you are unable to refer yourself online, please call
If you cannot refer yourself online, please call
020 3228 6747
If you are unable to refer yourself online or on the phone, please ask your GP to make a referral for you.

After your referral we will get in touch with you to arrange a telephone assessment. This will usually be within 1-2 days.


If you’re a GP or Health Care Professional please refer here.

Online CBT modules (cCBT)

Individual therapy or groups might not be for everyone – if you would prefer to access support from your therapist online, without appointments or talking to someone directly, we offer a digital programme based on CBT principles, called SilverCloud.

SilverCloud can help you to manage low mood, anxiety, and stress, improve your sleep and help you to build resilience. You could start therapy within 30 minutes. A trained therapist will follow your progress and send you messages offering you tips and advice – all online and accessed in your own time.

If you would like to try SilverCloud now, please click here.

You will be asked to complete a short self-referral form, to set you up on the programme. Following this, you will receive an invite from SilverCloud to set up an account and you are ready to get started.

We will book a short set-up call with you to gather some additional information and if we think you need more support than what the online therapy can provide, we will invite you to an appointment for a 30-minute assessment.

Please be aware that your information will be shared with SilverCloud Health who deliver the online CBT modules on the SilverCloud platform.

Male therapist smiling
Waiting times for treatment

Initial telephone assessment: within 1 week
(if you have used other mental health services it may be slightly longer so we can gather information and make sure we are the best service to help you).

Online therapy: booked at assessment to start within 1-3 weeks.

Guided self-help (CBT approach): booked at assessment to start within 4-8 weeks, via telephone and virtual clinics. 5 months for in person clinics.

Counselling: 3-4 month wait, offered via virtual clinics and a limited number of in person clinics for 6 sessions.

Cognitive Behavioural Therapy (CBT): 4 month wait, offered via virtual clinics and a limited number of in person clinics.

Evening appointments are available, whilst most appointments take place Monday to Friday between 9am and 5pm.

Clients who have some flexibility on days, times, and therapy method may experience shorter waiting times.

These times are correct as of 1 December 2023.